Help Center

Questions,
answered.

Everything you'd want to know about the bowl, the materials, your order, and our policies — all in one place. If you can't find your answer, our team is one email away.

01

The Bowl

  • What makes CaliBowl different from other bowls?

    Two features that work better together than they do apart. Our patented SmartLip® is a curved, inward-tilting lip that gently guides food back onto your spoon instead of dribbling over the side. The non-slip silicone base keeps the bowl planted on countertops, high chair trays, hardwood floors, and lap trays. Together they prevent the two ways bowls actually fail, spilling out and sliding around.

  • What are CaliBowls made of?

    Food-safe, BPA-free polypropylene with a food-grade silicone base. They're shatterproof, lightweight, and designed in California. We never use BPA, BPS, phthalates, melamine, or PVC.

  • Are CaliBowls safe for kids and toddlers?

    Yes. They're BPA-free, shatterproof, and lightweight enough for little hands to carry. The non-slip base grips high chair trays, and the SmartLip® keeps cereal and milk in the bowl even with aggressive stirring. They're a favorite among parents of toddlers and preschoolers.

  • Are CaliBowls safe to use as pet bowls?

    Absolutely — and they're a top choice. The non-slip base keeps the bowl from skating across the floor while pets eat or drink, and the inner lip keeps kibble and water inside the bowl. They're easier to clean than ceramic and won't shatter if knocked over.

02

Care & Use

  • Are CaliBowls dishwasher safe?

    Yes — top rack only. We recommend the top rack to extend the life of the silicone base and the bowl's surface finish. Hand washing is also fine and only takes a few seconds since nothing sticks to the smooth interior.

  • Are CaliBowls microwave safe?

    Yes, all of our products have been certified and tested by a USA third-party lab for microwave safety. They heat food quickly but stay cool to the touch. Please avoid heating heavily oiled food, or acidic, tomato-based products for long periods as it may lead to stains or surface deterioration.

  • How do I keep my CaliBowls looking new?
    • Hand wash or place on the top rack of the dishwasher.
    • Spray them with a nonstick cooking spray before using any tomato-based products — tomatoes contain acid that will stain the bowls.
    • Do not place oil or heavily-oiled foods in your CaliBowls when using them in the microwave.
    • Do not microwave your CaliBowls for extended periods of time on a high temperature.
  • Will the silicone base come off?

    Yes, the silicone base is removable. It can be removed or replaced, but we recommend leaving it in place for the best non-slip performance.

03

Shipping

  • Where do you ship?

    We ship throughout the United States, including Alaska, and Hawaii. We currently do not offer international shipping. Shipping rates and delivery times are calculated at checkout.

  • How much does shipping cost?

    Standard shipping is free on all orders over $75. All other rates are calculated by the carriers at checkout, based on weight and destination.

  • How long will my order take to arrive?

    Orders ship within 1–2 business days from our California warehouse. Typically, standard ground delivery is 3–7 business days, or 1–3 business days with expedited shipping.

  • Can I track my order?

    Yes — you'll receive a tracking number by email as soon as your order ships. If you don't see it in your inbox within 48 hours, please check your spam folder or contact us.

04

Returns & Warranty

  • What is your return policy?

    We offer a 30-day satisfaction guarantee on all CaliBowl orders. If your bowls aren't right for you, return them in their original condition within 30 days for a full refund (excluding original shipping costs). To start a return, email Hello@calibowl.com with your order number.

  • How do I exchange a color or size?

    Reach out to our support team within 30 days of delivery and we'll arrange an exchange for an in-stock color or size. We cover return shipping for exchanges within the U.S.

  • My order arrived damaged. What do I do?

    We're sorry — that's not the experience we want. Email us a photo of the damage at Hello@calibowl.com along with your order number and we'll send a replacement immediately, no return shipment required.

05

About CaliBowl

  • Where are CaliBowls made?

    CaliBowls are designed and manufactured right here in California.

  • Is CaliBowl a small business?

    Yes. We're family-founded, woman-owned, and operate out of California. The SmartLip® design started as a workshop prototype and has grown into the bowl that's now in homes across all 50 states.

  • Do you offer wholesale or bulk discounts?

    Yes — we work with daycares, senior living communities, restaurants, gift shops, and corporate gifting programs. Email Hello@calibowl.com for our wholesale catalog and pricing.

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